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First, one person speaks while the other person listens carefully without interrupting.
SAY: What I FELT.What I WANTED.What I LIKED or DIDN'T LIKE.
THEN SAY: What I think YOU FELTWhat I think YOU WANTEDWhat I think YOU LIKE or DIDN'T LIKE
Now, the other person says the same things to you while you listen carefully.
First, one person speaks while the other person listens carefully without interrupting.
SAY: What I DID when I was upset.What I want to happen INSTEAD.What I can do DIFFERENTLY or BETTER next time.
Now, the other person says the same things to you while you listen carefully.
TOGETHER DECIDE
What WE can do differently or better.PLAN for the next time.CLOSE by shaking hands or hugging.